Your satisfaction is our primary priority. In situations where we fail to dispatch or if you receive broken electronics, refunds are initiated instantly.

1. When is a Refund Applicable?

• If the ordered item goes out of stock after prepayment.
• If we fail to source or ship the pre-ordered products within promised time.
• If an incorrect, broken, or defective item is received and we cannot source a replacement.

2. Processing Time & Channels

Refunds are sent directly to the original payment channel (such as the bKash/Nagad wallet or Bank credit card you used for payment).

• MFS (bKash/Nagad) refunds: 3 to 5 Working Days.
• Credit/Debit Card (SSL Gateways) refunds: 5 to 10 Working Days depending on bank settlement schedules.